Thinkshift Pty Ltd trading as HypnosisSoul is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage refunds for our goods and services.
Please note all client session, with the exception of Transpersonal Counselling are delivered face-to-=face at location: 93 Howards Lane, Kyabram, Vic 3620 Australia.
Transpersonal Counselling is the only service that can be delivered via Zoom or Face-to-face as agreed between HypnosisSoul and the client.
Client Sessions – Face to Face – applies to all client sessions.
It is a requirement of making a booking for a Hypnosis Soul journey that a deposit be paid to the value of $175. When a session is booked and organised for a specific date at a specific time it is expected that the client will attend that appointment time. If the client does not attend then the deposit is forfeited.
Appointments can be rescheduled without any financial penalty, if the client contacts HypnosisSoul greater than 48 hours before the scheduled appointment. Cancellation within a 48 hour time frame will be incur a cancellation fee of $175, the full amount of the deposit.
Client session deposits can be refunded within a 6 month time frame from the date of the purchase.
Gift vouchers are valid for a period of 6 months after the purchase date and must be used within that time frame. If the gift voucher is not used within that time frame the gift voucher becomes invalid and no refund or redemption is possible thereafter.
When a gift voucher is purchased, it is usually purchased by one person to gift to a separate person. A refund can be made for a gift voucher, however it must be made within 6 months of the purchase date and the refund can only be returned to the person who purchased the gift voucher, not the recipient of the gift voucher.
We want you to enjoy your HypnosisSoul products and services, so please contact us by email at info@hypnosissoul.com.au if you have a complaint or any questions.
